REFUND POLICY

Thank you for choosing Plappert Living LLC. We are committed to providing you with high-quality vase products and a pleasant shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.

I. Eligibility (Requests within 30 Days)
You may request a return or exchange within 30 days of receiving your order, provided the following conditions are met:
The item has quality defects or was damaged during shipping.
The item received does not match the order (incorrect item).
The item is unused, undamaged, and remains in its original packaging (including tags and accessories).
⚠️ The following situations may not be eligible for acceptance:
Requests submitted more than 30 days after receipt.
Issues caused by human error or improper use.
Items that have been used or are in a condition that significantly impairs their resale value.

II. Return and Exchange Process
To ensure a smooth process, please follow these steps:
Contact Customer Service (via email or phone) to explain the issue and provide your order details.
Provide relevant photos or videos to support your request for review.
Once your request is approved, we will provide you with return instructions.
Ship the item back to the designated return address according to the instructions provided.
Upon receiving the returned item and verifying its condition, we will proceed with the refund or exchange.

III. Refund Processing Time
Once we have received and inspected the returned item, we will process your refund within 5–7 business days.
Refunds will be issued back to your original payment method.
The actual time it takes for the funds to appear in your account may vary depending on your financial institution.

IV. Exchange Instructions
If you choose to exchange an item:
We will arrange for the replacement item to be shipped as soon as possible after confirming that the returned item meets the eligibility criteria.
If the requested replacement item is out of stock, we will assist you in selecting an item of equal value or proceed with a refund.

V. Return Address (Required Return Destination)
Please ship your returned item to the following address: 3607 MARIPOSA ST, DENVER, CO 80211
⚠️ Please ensure that you include your Order Number inside the package to help us quickly identify and process your return.

VI. Shipping Costs
For returns resulting from product quality issues or shipping errors (incorrect items), we will cover the return shipping costs.
For returns due to personal reasons (e.g., you simply do not like the item, or the size does not fit), the customer is responsible for the return shipping costs.

Plappert Living LLC always prioritizes the experience of every customer. Thank you for your understanding and support.